{"id":4729,"date":"2020-07-07T13:11:35","date_gmt":"2020-07-07T12:11:35","guid":{"rendered":"https:\/\/brandgenetics.preview.uk.com\/?p=4729"},"modified":"2020-10-28T17:08:09","modified_gmt":"2020-10-28T17:08:09","slug":"what-human-first-mean-for-the-business-of-content-creation","status":"publish","type":"post","link":"https:\/\/brandgenetics.com\/pt\/what-human-first-mean-for-the-business-of-content-creation\/","title":{"rendered":"What Human-first means for the business of content creation"},"content":{"rendered":"<p>The business of content was already a hot 2020 topic way before you mention the recent global events that have forced us into our homes and using streaming services more than ever.<\/p>\n<ul>\n<li>Disney bought Fox for an astounding $71 billion, intensifying an already frenzied \u201cstreaming war\u201d between Netflix, Amazon, Disney and the rest<\/li>\n<li><a href=\"https:\/\/media.dazn.com\/en\/press-releases\/2020\/03\/dazn-expanding-to-more-than-200-countries-territories\/\">DAZN has continued<\/a> to disrupt the sports broadcasting market and this year announced plans to expand into 200 countries worldwide<\/li>\n<li>Joe Rogan signed an exclusive multi-year podcast deal at Spotify believed to be worth $100m (\u00a382m) \u2013 this is incredible, with figures involved rare in the podcast world, with Rogan now likely earning more money than most musicians <a href=\"https:\/\/www.bbc.co.uk\/news\/entertainment-arts-52736364\">on Spotify<\/a><\/li>\n<li>And as the global pandemic intensified streaming platforms across the board have seen a surge in usage, from Netflix and Disney, to game streaming platforms like Twitch, <a href=\"https:\/\/www.theverge.com\/2020\/3\/27\/21195358\/streaming-netflix-disney-hbo-now-youtube-twitch-amazon-prime-video-coronavirus-broadband-network\">which has seen a 31% growth in viewership\u00a0<\/a><\/li>\n<\/ul>\n<p>Whilst streaming \u2013 and the content created for a multitude of services \u2013 is nothing new, 2020 is proving to be a year of seismic changes across the industry, putting the spotlight on streaming and content like never before.<\/p>\n<p>The story for streaming is a generally positive one, given its continued growth and dominance, but it\u2019s not without its challenges:<\/p>\n<p><strong>Firstly, with the new growth has come a new set of users. <\/strong>The global lockdown has forced a change in behaviour for many people, and new and broader audiences have been exposed to an industry and brands they didn\u2019t know before. The industry is faced with adapting to the needs and demands of these new audiences<\/p>\n<p><strong>Secondly, new occasions \u2013 the where, when and how long \u2013 is adapting in the new context<\/strong>. Some behaviours remain unchanged but music, for example, has experienced a fall in streaming content, as its marketing vehicles \u2013 concerts \u2013 are no longer able to promote the <a href=\"https:\/\/www.theguardian.com\/music\/2020\/apr\/17\/everyones-stuck-at-home-so-why-are-people-streaming-less-music-lady-gaga-dua-lipa\">industry as a whole\u00a0<\/a><\/p>\n<p><strong>Third new needs. Connected to this is the \u2018what\u2019 we are able to consume<\/strong>. Whilst many are investing in content, including improved hardware at home to make the most out of time spent there we are now starting to experience the challenges of what we can watch. Live sports have still largely stopped. Filming of many shows have been put on pause (apart from entrepreneurial content creators like Ayanda Makayi, the brainchild behind <a href=\"https:\/\/www.iol.co.za\/the-star\/news\/lockdown-heights-an-online-soapie-hit-with-the-nation-47330636\">Lockdown Heights<\/a>). It only takes one viewing of an audience-less WWE to understand how severe these changes can be!<\/p>\n<p>On the flip, the scope of streaming platforms has expanded with more movies launching straight on to Amazon Prime &#8211; for example, Gulabo Sitabo is one of the first big-ticket blockbuster Bollywood films to launch online instead of cinemas.<\/p>\n<p>Why are we watching \u2013 what mood are we trying to create, what desire are we trying to fulfil is shifting and brands must keep up to avoid viewer fatigue (after all how many are plagued by Zoom fatigue by now). Consumers are in a very different headspace at this point in time and the tone of content is having to adapt to reflect this.<\/p>\n<p>At Brand Genetics we think human-first. Using human science and empathy to understand people from the core and help organisations step into consumers shoes. By focusing on real human problems and satisfying universal human needs we can make better decisions and unlock positive innovation that improves peoples\u2019 lives and drives organisational growth. We do this in three key ways:<\/p>\n<p>&nbsp;<\/p>\n<h4><strong>1. Utilise human science to focus on what\u2019s stable versus what\u2019s changing. To attract new and old users. <\/strong><\/h4>\n<p><em>We often see moments of instability as moments of opportunity. Whilst true these moments often also highlight the things that don\u2019t change \u2013 the things that remain stable that you can build long term business success around<\/em><\/p>\n<p>Trends shift and fads change faster, particularly in the world of content when a show can be hot property for a series and then\u2026 By comparison our core needs have remained constant for more than just a few centuries. Tapping into universal human truths and motivations can deliver insight for innovation that surpasses immediate short-term behaviour changes. At Brand Genetics we employ behavioural science and psychological principles to help us understand immutable human characteristics and how they manifest<\/p>\n<p>For example, a key psychological model \u2013 the ARC of happiness \u2013 helps us understand what is and will drive people\u2019s actions and behaviours:<\/p>\n<ul>\n<li><strong><em><u>A<\/u><\/em><\/strong><strong><em>utonomy <\/em><\/strong><em>\u2013 The desire to be in control of our own life and find the freedom to\u00a0act in harmony with one&#8217;s\u00a0integrated self. <\/em>Does your platform deliver on a truly <strong>autonomous<\/strong> experience?<\/li>\n<li><strong><em><u>R<\/u><\/em><\/strong><strong><em>elatedness <\/em><\/strong><em>\u2013 The need to interact, be\u00a0connected to, and experience\u00a0caring for others. <\/em>How does your content drive <strong>relatedness<\/strong>?<\/li>\n<li><strong><em><u>C<\/u><\/em><\/strong><strong><em>ompetence <\/em><\/strong><em>&#8211; The desire to experience the satisfaction of\u00a0\u2018mastery\u2019\u00a0\u2013 taking\u00a0on new challenges and\u00a0proving\u00a0yourself successful. <\/em>Can your UX instil a higher degree of <strong>competence<\/strong>?<\/li>\n<\/ul>\n<h4><strong><em>2. \u2018Moving beyond the user to think \u2018human first\u2019 to see the bigger picture\u2019 and uncover new occasions<\/em><\/strong><\/h4>\n<p><em>As we look to understand existing and new audiences we often focus on the audience in a microcosm context and <\/em><em>about the problems in industry-specific terms (or worse, jargon); \u201cuser experience\u201d, \u201cuser interface\u201d, \u201cuser satisfaction\u201d. This can lead to us forgetting about the human behind this, which limits our insight<\/em><\/p>\n<p>Utilizing tools such as empathy mapping, which focuses not just on the actions at each stage of the consumer journey but people\u2019s expectations and emotional response, can help brands explore the context around the digital experience giving a fuller picture of pain and pleasure points. Looking beyond the time they spend directly in contact with content or the platform, why are they choosing to consume at all? What has motivated them to plug in then and what expectations do they have to satisfy or exceed? Knowing not just what your customer does (or doesn\u2019t do) but <em>why<\/em> they do it to uncover new opportunities<\/p>\n<h4><strong>3. Getting closer to your consumer to feel the experience the way they do and truly understand needs<\/strong><\/h4>\n<p><em>Getting your whole team, from intern to CEO, whether their role is customer facing or not to step into consumers shoes and build their \u2018empathic intelligence\u2019 enables better, more meaningful solutions. This is a skill that can be trained for all and benefits the business <\/em><strong>\u00a0<\/strong><\/p>\n<p>Techniques which build empathy are often more immersive, looking at your consumers broader life. Have you spent the day sat on the sofa with your viewers? On the bus with your listeners? At the cinema with your super fans? Engaging your team in experiences (e.g. shop-a-longs or consumer closeness exercises) ensures how you think and innovate on your product remains grounded in reality, and helps understand the role in plays in consumers wider life<\/p>\n<h4><strong>Our final \u2018so what\u2019<\/strong><\/h4>\n<p><strong>Thinking human-first \u2013 embracing behavioural science and empathy <\/strong>will facilitate a shift towards proactive positive innovation rather than reactive trend innovation. From our experience, sustainable and prolonged growth lies with the former.<\/p>\n<p><strong>If you want to find out more about how Brand Genetics can help you think human-first, get in touch today.<\/strong><a href=\"#_ednref1\" name=\"_edn1\"><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>The business of content was already a hot 2020 topic way before you mention the recent global events that have forced us into our homes and using streaming services more than ever. Disney bought Fox for an astounding $71 billion, intensifying an already frenzied \u201cstreaming war\u201d between Netflix, Amazon, Disney and the rest DAZN has [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":4964,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-4729","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-forward-thinking"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What Human-first means for the business of content creation - Brand Genetics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/brandgenetics.com\/pt\/what-human-first-mean-for-the-business-of-content-creation\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Human-first means for the business of content creation - Brand Genetics\" \/>\n<meta property=\"og:description\" content=\"The business of content was already a hot 2020 topic way before you mention the recent global events that have forced us into our homes and using streaming services more than ever. 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